Privacy policy

Who controls your data

Lancing Ltd, Unit 5A Jefferson Way, Thame, Oxfordshire, OX9 3SZ, United Kingdom, is responsible for personal information submitted through this website. Contact sales@lancinguk.com or call 01494 623015.

Information collected

The enquiry form may collect your name, company, email address, phone number and the machinery project information you provide. The web server may also create routine security and access logs containing an IP address, browser information, requested page and timestamp.

Why the information is used

Enquiry information is used to assess the filling application, respond to you, prepare a quotation, manage a potential or existing business relationship, prevent spam and maintain website security. The usual legal bases are taking steps at your request before a contract, performance of a contract and legitimate interests in responding to business enquiries and protecting the service.

Sharing and processors

Information may be shared with hosting, email, IT and professional service providers where necessary. Project details may also be shared with relevant machinery manufacturers or technical partners when this is needed to evaluate a solution; confidential or commercially sensitive information should be identified and sent only after suitable arrangements are agreed.

International transfers

Some technical suppliers or machinery partners may operate outside the United Kingdom. Where personal data is transferred, Lancing Ltd will use an appropriate lawful safeguard where required.

Retention

Enquiries are retained for as long as reasonably needed to respond, prepare or follow up a quotation, meet legal and accounting obligations, resolve disputes and maintain relevant project history. Unsuccessful or inactive enquiries are reviewed periodically.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, and to data portability. You may also complain to the UK Information Commissioner's Office. Contact Lancing Ltd first using the details above so the request can be handled.

External media and links

Machine images and direct videos may be loaded from Lancing and specialist machinery domains. YouTube previews load only after optional media is allowed, and the privacy-enhanced player loads only after you press play. External sites have their own privacy policies and technical logs.

Security

Reasonable technical and organisational measures are used, but internet transmission cannot be guaranteed completely secure. Do not submit confidential formulas, passwords or unnecessary personal data through the web form.

Changes

This policy may be updated when the site, suppliers or legal requirements change. The date at the top identifies the current version.